10 Things To Know Before Having Your Car Repaired

1.) Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.

2.) Never drive a car that could be unsafe because of damages.

3.) Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here at Don's Body Shop.

4.) There is no law requiring you to obtain more than one estimate or appraisal.

5.) You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.

6.) Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you have received, please ask us.

7.) Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example) technicians. Rest assured, at Don's Body Shop we are both I-CAR and ASE certified.

8.) As if the shop will be using genuine manufacturer (OEM) replacement parts for your vehicle.

9.) Ask if the shop offers a repair warranty. Rest assured, at Don's Body Shop we offer a lifetime warranty for as long as you own the vehicle. Learn more about or warranty ...(click here)

10.) Let us help you negotiate your claim with the insurance company.

Other Facts You Should Know

1.) Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claim service. you have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.

2.) If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "Appraisal Clause" whereby an independent appraiser can be called in to help resolve the matter.

3.) You may have the shop of your choice make the repairs. you are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.

4.) Only you, the owner, can authorize repairs on your vehicle.

5.) Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments or re-aiming your headlamps.

6.) Sign releases only when the repairs have been completed to your satisfaction.

7.) The vehicle is being repaired for YOU, the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lienholders.

Our shop stands ready to assist you in any of these matters. We will work closely with you to minimize your inconvenience and maximize your satisfaction.