Frequently Asked Questions

Our shop is at 3128 Woodson Road, Overland, MO 63114, serving Overland and the greater St. Louis area. Visit our Contact Us page for directions.

We are open Monday through Friday, 8:00 AM–5:00 PM, and closed on weekends. Call 314-429-2094 to confirm holiday hours or make arrangements before bringing in your vehicle.

Call 314-429-2094 or use our contact form. Tell Don's Body Shop your vehicle’s year, make and model, what happened, and whether it can be driven safely. Confirm the arrival time with the shop.

Yes. Don's Body Shop offers free repair estimates. Call 314-429-2094 to arrange an assessment. An initial estimate covers damage identified at that stage; additional damage found during the repair can affect the work, price and schedule.

We work with all insurance companies. Share your insurer’s details, claim number and any estimate you have with Don's Body Shop. Coverage, deductibles and payment approvals depend on your policy and claim.

Start by checking your insurer’s claim instructions and sharing them with Don's Body Shop. We can review the repair estimate and discuss the repair requirements with your insurer. If estimates differ, ask what work and parts each includes before authorizing repairs.

Timing varies with the damage, parts availability and approved work. Once we have assessed your vehicle, Don's Body Shop will discuss the expected repair schedule. Ask for an updated completion estimate if hidden damage or parts delays change the plan.

Yes. We work with Enterprise and can help arrange rental pickup and drop-off. Check your policy for rental coverage, daily limits and the covered period. If you do not have coverage, ask Don's Body Shop about the discounted rental rates available through our rental partners.

Yes. We provide pickup and drop-off service and a local shuttle. Contact Don's Body Shop before your visit to confirm the timing and your destination.

Yes. Don's Body Shop offers a lifetime repair warranty. Review the written warranty for coverage, conditions and exclusions, and ask us about any questions before repairs begin.

Your deductible depends on your insurance policy and the claim. Confirm the amount with your insurer and ask Don's Body Shop when payment is due before dropping off your vehicle. A repair estimate and your out-of-pocket responsibility are not always the same amount.

We accept Mastercard, Visa, Discover, personal checks and cash. Discuss your insurance payment and any balance due with Don's Body Shop before vehicle pickup.

An insurer may apply a betterment adjustment when replacing a worn item, such as a tire, battery or suspension component, improves its condition compared with before the accident. Ask your adjuster how any proposed charge was calculated and have Don's Body Shop explain where it appears on the estimate.

Your insurance company assigns the claim number when you report the claim. Write it down and call 314-429-2094. Don's Body Shop can guide you through the repair process and discuss additional damage found during repairs with your insurer.

Yes. We order identified repair parts ahead of the scheduled drop-off to help shorten the time your vehicle is in the shop. Confirm parts availability and the repair start date with Don's Body Shop; hidden damage can reveal additional parts needs.

Don's Body Shop handles minor through major auto body damage and heavy-duty collision work. Repairs may involve body panels, structural components, paint and collision-related suspension or mechanical damage. Let us assess your vehicle and explain the appropriate repair scope.

Yes. We work on foreign and domestic makes and models. Give Don's Body Shop your vehicle details and the type of damage so we can confirm the specific repair needs and parts availability.

Not necessarily. Structural damage needs a careful inspection. Your insurer determines whether the vehicle is a total loss under the applicable policy and claim requirements; repair costs and vehicle value are among the considerations. Don's Body Shop can assess the damage and discuss the proposed repair with your adjuster.

Yes. We offer 24-hour towing, including heavy-duty towing and recovery. Call 314-429-2094 to discuss your location, vehicle and towing arrangements. Confirm availability and charges; for an immediate emergency or a dangerous crash scene, call 911.

Yes. Our minor body work includes metal and plastic bumper repair or replacement, small dents and scratches, window regulators and motors, door handles and moldings. Don's Body Shop will inspect the damaged part before recommending repair or replacement.

PDR reshapes suitable dents without repainting the panel. It can be an option for door dings, hail damage and some shopping-cart dents when the paint and panel condition allow it. It may take less time and cost less than conventional repair, but Don's Body Shop needs to inspect the damage to confirm suitability.

Yes. Don's Body Shop uses computerized color matching and a professional refinishing system to match your vehicle’s finish. We assess the existing paint and the repair area when planning the color match and any blending needed.

Yes. Our refinishing services include water-based paint and spray-booth painting. Don's Body Shop can explain the finish and refinishing work proposed for your vehicle.

Yes. We offer windshield and vehicle-glass replacement. Tell Don's Body Shop which glass is damaged and your vehicle’s year, make and model. Ask about the required installation, safe drive-away time and any vehicle-specific camera or sensor procedures.

For the first 30 days, our guidance is to hand-wash in the shade with cool, clean water, a very mild car-wash solution and a clean soft cloth or sponge. Avoid commercial car washes for 90 days. During the first 30 days, avoid gravel roads and parking under trees or utility lines where sap and bird droppings can collect. Do not scrape ice or snow from newly painted surfaces. Confirm the care instructions for your particular repair with Don's Body Shop.